Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Contact Tracer job description.
What does a Contact Tracer do?
A contact tracer is someone who helps stop the spread of diseases by identifying and contacting people who have been in contact with someone who is sick. They work for the Local Health Department and play a crucial role in limiting the spread of contagious diseases like COVID-19.
Job Description
We're looking for a dedicated contact tracer to join our team and help us prevent the spread of diseases. Your main duties will include identifying and contacting people who have been in contact with a sick person, assessing their symptoms, and making sure they follow quarantine guidelines.
To be successful in this role, you should be highly organized and able to follow strict policies and procedures. You should also have good judgment and excellent communication skills.
Job Duties and Responsibilities
- Working with supervisors and case investigators from the Local Health Department to coordinate contact tracing efforts.
- Conducting interviews in a sensitive and respectful manner, taking into consideration people's emotions and cultural backgrounds.
- Using Customer Relationship Management (CRM) software to collect and record accurate information.
- Calling people who have been diagnosed with a contagious disease and tracing their contacts.
- Interviewing those contacts, assessing their symptoms, and referring them for testing.
- Providing information on isolation and quarantine procedures to people who have been in contact with a sick person.
- Working with local authorities to support the isolation and quarantine of individuals.
- Maintaining regular communication with people in quarantine to monitor their symptoms.
- Helping people access health checks and tests, and connecting them with community resources.
- Following all Health Department regulations, including those related to protecting personal information.
Requirements and Qualifications
- High school diploma or equivalent.
- College education is preferred.
- Experience with CRM software, such as HubSpot or Zoho.
- Fluency in English, with additional languages being a plus.
- Access to a telephone, computer, and reliable internet connection.
- Proficiency in Microsoft Word, Excel, and Outlook Express, as well as data entry skills.
- Ability to follow regulations and communicate official information effectively.
- Strong coordination skills and ability to maintain accurate records.
- Excellent judgment and interpersonal skills to assist people from diverse backgrounds.