Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive Account Coordinator job description.
What does a Account Coordinator do?
An Account Coordinator works closely with clients to understand their needs and help them find the best products to meet those needs. They also generate sales leads, handle client complaints, demonstrate products, and support Account Executives.
Job Description
We are looking for Account Coordinators who are eager to attract and retain clients. You should be dedicated to making customers happy and will communicate with clients through various channels to learn about their needs and follow up to see if those needs change. You will also need to have a thorough understanding of our products, match customers with the right products, do demonstrations, manage the sales process, and assist Account Executives with their duties.
To be successful in this role, you should be proactive, positive, and passionate about our company's offerings and how they benefit our clients. We are looking for candidates with strong verbal and written communication skills, excellent presentation skills, and top-notch customer service, time management, and computer skills.
Job Duties and Responsibilities
- Work closely with assigned clients and leads to understand their needs.
- Stay informed about our products and services.
- Show clients the benefits of our products.
- Send communications to clients about new offers.
- Travel to tradeshows and product launches.
- Do product demonstrations.
- Manage the sales process and help with order fulfillment.
- Handle complaints and concerns from clients.
- Maintain an accurate and updated database of client information.
- Support Account Executives with their duties.
Requirements and Qualifications
- Bachelor's degree in Business Administration or a related field.
- Prior experience in Sales, Marketing, or Account Management is preferred.
- Additional education or experience in related fields may be required.
- Excellent time management skills.
- Strong presentation and verbal and written communication skills.
- Proficient with MS Office and other computer programs.
- Proactive and dedicated to customer satisfaction.
- High level of efficiency and accuracy.
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